Help Center Overview

User import

How do I add new users to the platform?

Click on the arrows for the next steps.

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1) There are two functions in the "All users" tab: "Add new user" and "Import user".
1) There are two functions in the "All users" tab: "Add new user" and "Import user".
2) The first function "Add new user" is suitable for adding individual users. Enter at least "First name", "Last name", e-mail and language to create the new profile. Info: This does not yet send an invitation or password e-mail with access to the platform - this must be triggered in a separate step. This allows you to add new users and manage them as desired (e.g. assignment to modules & Grow) before they receive their login.
2) The first function "Add new user" is suitable for adding individual users. Enter at least "First name", "Last name", e-mail and language to create the new profile. Info: This does not yet send an invitation or password e-mail with access to the platform - this must be triggered in a separate step. This allows new users to be added and managed as desired (e.g. assignment to modules & Grow) before they receive their login.
3) The second function "Import users" works via Excel import. To do this, download the "User import template" with a mouse click.
3) The second function "Import users" works via Excel import. To do this, download the "User import template" with a mouse click.
4) Open the Excel template and fill it in accordingly.
4) Open the Excel template and fill it in accordingly.
5) We recommend importing a maximum of 250 users per Excel sheet. Here too, it is important to fill in at least "email", "firstName", "lastName" and "language".
5) We recommend importing a maximum of 250 users per Excel sheet. Here too, it is important to fill in at least "email", "firstName", "lastName" and "language".
6) Finally, upload the completed Excel file.
6) Finally, upload the completed Excel file.
7) Confirm the action with "Save".
7) Confirm the action with "Save". OPTIONAL: Modules can be searched for and filtered when uploading. This allows modules to be assigned directly to the entire user group from the import.
8) Finally, the completed import is displayed. This may take a moment (varies depending on the size of the import). The field is for checking purposes and can be closed afterwards. Info: Existing users are displayed separately. The Excel import can therefore also be used to assign existing users as an entire group to specific modules.
8) Finally, the completed import is displayed. This may take a moment (varies depending on the size of the import). The field is for checking purposes and can be closed afterwards. Info: Existing users are displayed separately. The Excel import can therefore also be used to assign existing users as an entire group to specific modules.
9) Tip: The entire user administration can be considerably simplified with course administration. Automations are possible for all actions on our platform, such as logging into modules and Grow as well as sending password emails. The integration of a course administration with our learning platform is usually done quickly, please contact our Customer Success Team at any time!
9) Tip: The entire user administration can be considerably simplified with course administration. Automations are possible for all actions on our platform, such as logging into modules and Grow as well as sending password emails. The integration of a course administration with our learning platform is usually done quickly, please contact our Customer Success Team at any time!
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Updated on March 12, 2024

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Fabienne Huber - Customer Success - MaxBrain

Fabienne Huber

Senior Customer Success Manager
Ziad Fathallah MaxBrain

Ziad Fathallah

Customer Success Manager
Paola Foro MaxBrain

Paola Foro

Customer Happiness Specialist