Technical assistance

What can I do if the platform does not respond as usual?

If a button on the platform does not respond or something is not displayed correctly, this means that too much browser data has been cached. In these cases, our support specialists recommend deleting the cookies in the browser settings and clearing the cache:

Click on the arrows for the next steps.

Click on the image for full screen mode.

First image carousel for Chrome. For other browsers see below.

1) Chrome: Open the menu via the three dots.

2) Select "Settings".

3) Search for "Cookies" in the settings.

4) Next, click on "Delete browser data".

5) Attention: In Chrome, only the cookies/cache of the last hour are deleted by default. It is best to select a longer period, e.g. 7 days. Now I just have to select "Delete data" and I have successfully deleted my cookies and cleared the cache.

Edge

Click on the arrows for the next steps.

Click on the image for full screen mode.

1) Edge: Open the menu via the three dots.

2) Select "Settings".

3) Search for "Cookies" in the settings.

4) Then scroll down and select "Delete browser data now".

5) Attention: With Edge, only the cookies/cache of the last hour are deleted by default. It is best to select a longer period, e.g. 7 days. Now I just have to select "Delete now" and I have successfully deleted my cookies and cleared the cache.

Firefox

Click on the arrows for the next steps.

Click on the image for full screen mode.

1) Firefox: Open the menu via the three dots.

2) Select "Settings".

3) Search for "Cookies" in the settings and click on "Remove data".

4) In the next step, click on "Empty"...

5) ...and confirm with "Empty now".

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Updated on March 12, 2024

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Fabienne Huber

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