What can I do if the platform does not respond as usual?

If a button on the platform does not respond or something is not displayed correctly, this means that too much browser data has been cached. In these cases, our support specialists recommend deleting the cookies in the browser settings and clearing the cache:


Click on the arrows for the next steps.

Click on the image for full screen mode.


First image carousel for Chrome. For other browsers see below.

How useful was this article?
Updated on March 12, 2024

Related support articles

We will be happy to assist you personally!

Fabienne Huber - Customer Success - MaxBrain

Fabienne Huber

Senior Customer Success Manager
Ziad Fathallah MaxBrain

Ziad Fathallah

Customer Success Manager
Paola Foro MaxBrain

Paola Foro

Customer Happiness Specialist