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On our own behalf: ISO 9001 and ISO 27001 for learning platform MaxBrain

ISO 9001 and ISO 27001 Certification MaxBrain

Zurich, 07.07.2022 - The MaxBrain learning platform receives both the ISO 9001 certification and the ISO 27001 certification. The quality management and information security of the MaxBrain platform thus meet the high requirements of the ISO standard. 

The MaxBrain learning platform has been newly certified according to ISO 9001 requirements and ISO 27001 requirements.

What exactly is it all about?

Short:

It is about quality management and information security.

In detail:

ISO 9001: Quality management

ISO 9001 sets high standards for a quality management system (QMS) that an organization must follow in order to meet customer requirements regarding products, services or - in MaxBrain's case - a platform.

ISO 9001 Quality management

These requirements are primarily measured by how well an organization meets different customer needs in different scenarios.

In the course of certification, the use and needs of MaxBrain business customers - educational centers and industrial companies - were thus analyzed; in particular those of larger organizations such as the University of Zurich, WEKA Group, veb.ch and others, which use the MaxBrain learning platform for thousands of people every day and do not want to compromise on quality.

Derived from these customer requirements, the components and processes in MaxBrain's quality management were then audited by an external auditor.

MaxBrain completely convinced the auditors in most areas of quality management.

Individual points were improved in such a way that MaxBrain meets all criteria of an ISO 9001 certification in the best possible way. 

You can see what else ISO 9001 entails in the following video:

ISO 27001: Information security

For its part, ISO 27001 specifies the requirements for managing an organization's information security.

Security risks around data are audited to ensure that data is processed and stored securely according to strict criteria.

ISO 27001 Information Security

Specifically, MaxBrain conducted a so-called "penetration test" for this purpose with veb.ch, a MaxBrain customer via a group of ethical hackers.

In the process, experienced IT experts attempted to hack the MaxBrain system and gain access to customer data.

The group did not succeed in this.

The test thus clearly confirmed that customer data is processed and stored securely in the MaxBrain platform as part of the extensive tests.

Among other things, this result is due to the fact that MaxBrain regularly checks its own platform with security audits and penetration tests; not just with the ISO certification. This means that the team already has a lot of experience with the IT security of the platform.

Due to the cooperation with German customers, especially authorities like the Federal Government of Arnsberg, MaxBrain also has to follow the strict rules of the DSGVO.

The platform thus meets all the templates of a data protection-compliant system and works with GDPR-compliant, secure data centers in Germany.

Why ISO 9001 and 27001 are important for MaxBrain

MaxBrain distinguishes itself from competitors not only through a comparatively stronger focus on business-relevant objectives in the use of a learning platform, but above all through the adaptation of the platform to customer requirements.

Alex Blattmann, CEO of MaxBrain AG:

Alex Blattmann

"ISO 27001 is quite simply a must-have from my point of view. The information security of a platform and especially of customer data is non-negotiable for me".

Alex Blattmann on ISO 9001:

"ISO 9001 fits very well with MaxBrain's unique selling proposition. We do have a mature, feature-rich platform. However, platform and features are never in the foreground.

From the first sales meeting with prospective customers, to the intensive cooperation of our clientele with our Customer Success or the development team applies:

It is always about what needs and goals our individual customers have for their business success and how we can help them achieve these goals with MaxBrain. We see ourselves not as a platform, but as a solution for our customers.

The solution involves a high, personal commitment to performance as well as the technical adaptability of our system to specific customer needs. This can only be achieved through consistent, uncompromising quality management: the core theme of ISO 9001 certification."

Outlook: ISO 21001 - Education Management

MaxBrain has not quite completed the series of ISO certifications:

ISO certification 21001 (Education Management) is planned for the first half of 2023.

This is primarily about:

These standards ensure that the prerequisites for demanding education and training will be met in the future.

The ISO 21001 standard is of particular interest to training centers and course providers; a customer segment strongly represented at MaxBrain with the University of Zurich, BodenSchweiz, veb.ch, Digicomp, WEKA or Goethe Business School.

Educational centers thus directly fulfill all the requirements of the ISO standards for educational institutions without having to invest in the time-consuming and expensive revisions and audits of an ISO certification themselves.

The trust of customers or companies that require ISO standards at training centers can thus be gained without additional effort.

For more information, please contact Andrea Anderheggen, Chief Marketing Officer MaxBrain. 

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