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How can we help you?

We will get back to you within a maximum of 24 hours on working days.

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Your Customer Success Team

Our Customer Success Team is happy to be there for our customers!

Fabienne Huber - Customer Success - MaxBrain
Fabienne Huber

Senior Customer Success Manager

Ziad Fathallah MaxBrain
Ziad Fathallah

Customer Success Manager

Paola Foro MaxBrain

Paola Foro

Customer Happiness Specialist

We can be contacted directly at:

Frequently Asked Questions (FAQ)

Our Customer Success Team is happy to be there for our customers!

1. click on the "Administration" tab on the top left of your screen

Go to the "All Users" tab

3. click on "Add New User

Click on the drop-down menu under "Select role" and select "Administrator" instead of "User".

Fill out the Name, Surname and E-Mail Address of the person you want to add as an Administrator. The phone number is optional.

6. click on "Save

He will now appear in the user list in the "All Users" tab.

Just as to a normal user, you need to send out the password email. To do so, click on the three dots right to the participants name in the "All Users" tab and select "Reset password". *

*The participant will receive an e-mail with a link to click on in order to define a password.

Don't forget to publish the module you have edited. If you don't, it won't be visible to your participants. Even if they were added to the module and the start date has been reached.


  1. Make sure you are in Manager mode and in the Overview section.
  2. Select the drop-down menu next to "Module Status
  3. Select "Published
  4. Save the change by confirming "Change Status".


The module will automatically switch to "running" when the start date is reached.


As soon as the module is published and the activation email is sent to your participants, they have access to it - even if the start date of the module has not been reached yet.